Frequently Asked Questions
Everything you need to know about your next journey with CALPAK.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.
What is your return policy?
We offer a 30-day return window for unused items in their original packaging. Please note that a return shipping fee may apply for certain regions.
Do CALPAK products come with a warranty?
Yes, our luggage and travel accessories are backed by a limited warranty that covers manufacturing defects in materials and workmanship.
Do you ship internationally?
Currently, we ship to the United States and Canada. We are working on expanding our shipping destinations to more countries soon.
How do I clean my CALPAK luggage?
We recommend using a soft cloth with warm water and mild soap to spot clean the exterior. Avoid harsh chemicals that may damage the finish.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible financing options through Afterpay and Affirm.